THAI as a leader in

"Travel Green"

effects

CSR Policy

Aviation Safety Policy

Maintaining the highest standard of safety is always at the heart of all THAI’s operations. The standard of safety and all safety-related activities must be in compliance with international safety regulations and requirements. Safety standards are regularly monitored, maintained and reported to the top management and personnel responsible for aviation activities. Reports on operational discrepancies which may affect safety will not lead to any disciplinary punishment.

Policy for Quality Products and Services

THAI places special emphasis on offering high quality products and services that maximize customer satisfaction and are in accordance with international standard requirements.

Policy on Occupational Health and Safety in the Workplace

THAI has continued to offer care and protection for its employees who are its most valuable asset and resource, ensuring that they work in a safe and healthy environment in line with international requirements on Occupational Safety and Health in the Workplace.

Environmental Policy

THAI’s operations are in compliance with the Environmental Management System (EMS) ISO14001 and Aviation Environment Standards adopted for practice by commercial airline businesses to reduce pollution and environmental impact from operations.

Policy against Unfair Discrimination

Employee recruitment, employment, termination of employment, employee development, promotions, job transfer and assignments must be conducted fairly without discrimination against any individual because of nationality, race, religion, age, sex, education or other reasons. There will be no unfair preference to provide services or undertake business transactions with any individual or entity from any specific country or nationality.

Policy on Corporate Governance and Ethics

THAI operates its business based on Good Corporate Governance and ethics whereby employees are required to strictly follow the Good Corporate Governance principles in parallel with the legal requirements and Company regulations.

Corporate Culture

THAI’s Corporate Culture embraces the idea of “THAI Spirit” with the word “THAI” representing concepts based on each letter as follows:

CSR Concept

Travel
Green
Social &
Environment

Sustainable Material Management

Management of supplies and raw materials is implemented for production processes, service, and equipment maintenance to maximize efficiency. The quality of these materials is well supervised and maintained in order to ensure their readiness for use. Effective management can help reduce operating costs and consumption of resources used for producing these materials.

Biodiversity and Ecosystem Services

As a way to maintain balance in the environment and biodiversity, the Company does not neglect to raise awareness for its employees as society in taking care of the environment through activities and projects such as the Green Tour on Royal Orchid Holiday program, which cooperates with hotel partners achieving environmental conservation standard to offer ecotourism services to travelers. Simultaneously, the Company also supports the use of raw materials from the Royal Project and agriculturists who follow the good Agricultural practice (GAP) for the products of high quality and safty as equested, as well as “Plook Cheewit Hai Pandin 2012” (plant Lift for the Country) Project which is continuously undertaken. THAI is strongly determined to play a part in the reduction of waste and pollution emission, an important pavement leading to the conservation of ecosystem and biodiversity, through the internal operation improvement as follows:

Sustainable Use of Resources

The airline Industry utilizes natural resources for its operations and working processes especially fuel, water and electricity. THAI realizes that these resources must be used effectively and wisely to generate maximum value.

Climate Change

THAI established a process management system to help reduce emission of greenhouse gases and works in close cooperation with external organizations to reduce and resolve problems as a result of climate change, which can be exercised in various ways. These include increased aircraft capability to reduce carbon emission, helping to reduce emission of gases that damage the ozone layer causing climate change. In this regard, THAI aims to build grater awareness among its passengers and customer by inviting them to take part in the Company’s environmental conservation activities.

Environmental Engagement

THAI’s Volunteer

THAI employees have joined together and organized a various group of voluntary projects by engaging into social and environmental activities repeatedly.

THAI organized numerous activities that were socially and environmentally responsible with shared participation among THAI’s workforce ranging from staff at the operational level to top executives

Message from President

The performance of Thai Airways International Public Company Limited (THAI) has continued to be heavily affected by various circumstances and events during the past year, including the economic slowdown, intense competition, climate change, spread of disease, especially the Ebola virus, as well as political and social instability. THAI was therefore unable to reach its performance target. In response to this situation, every unit within THAI worked together to develop possible solutions. Different measures and strategies were introduced to tackle the problems.

The THAI Strategy and Transformation Committee was established comprising Board members and external specialists who are highly experienced in the transformation of large organizations. The Committee and THAI Management joined together to create THAI’s Transformation Plan to accommodate the business structure and necessary changes as a result of the crisis situation. All of these changes are to ensure that THAI, the national flag carrier, will soon reposition itself as the pride of the nation.

Despite all the changes and crises, THAI fully recognizes the importance of corporate social responsibility which is incorporated into every process of the business operations as part of the corporate performance indicator driving THAI towards sustainable business development that is accepted at international level.

On behalf of the THAI Management I am pleased to see that THAI has produced this Sustainable Development Report this year, which provides detailed information on our social responsibility to our stakeholders. This is the first year that this report is published within the framework of GRI Standard G4 which has been developed from G3.1. I would like to thank all our stakeholders who have supported and contributed to the growth and expansion of THAI’s Corporate Social Responsibility.

Sustainable Development Report 2015

The Sustainable Development Report (SD Report) of Thai Airways International Public Company Limited is published for THAI’s shareholders and investors as well as for the general public and stakeholder. The report aims to provide information on the overall business operations as well as THAI’s Corporate Social Responsibility (CSR) performance, bringing greater awareness of THAI’s efforts and commitment to respond to stakeholders’ expectations and benefit in every sector, both within and outside the Company. The continual development and improvement responds to the needs and views of all stakeholders, which are taken into account in order to ensure mutual growth and development.

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  • Sustainable Development Report 2014
    Sustainable Development Report 2013
    Sustainable Development Report 2012
    Sustainable Development Report 2011

CSR Performance & Achievements

CSR History
2016
THAI RECEIVES THAILAND ENERGY AWARDS 2015
Fri, 01 Jan 2016
THAI RECEIVES THAILAND ENERGY AWARDS 2015
THAI’S AWARD-WINNING ENVIRONMENTAL EXCELLENCE
THAI’S AWARD-WINNING ENVIRONMENTAL EXCELLENCE
Fri, 01 Jan 2016
THAI RECEIVES SET SUSTAINABILITY REPORT AWARD 2015
Fri, 01 Jan 2016
THAI RECEIVES SET SUSTAINABILITY REPORT AWARD 2015
CSR History
2015
THAI Arranges Special Flights for Hajj Pilgrimage
THAI Arranges Special Flights for Hajj Pilgrimage
Fri, 24 Jul 2015
THAI and TAT Organize Flights and Thainess Field Trip for Un...
Thu, 23 Jul 2015
THAI and TAT Organize Flights and Thainess Field Trip for Underprivileged Children
THAI Congratulates Thailand Gold Medalists in the International Mathematical Olympiad
THAI Congratulates Thailand Gold Medalists in the Internatio...
Fri, 17 Jul 2015
THAI Hosts Thai-American Youths Visit
Wed, 15 Jul 2015
THAI Hosts Thai-American Youths Visit
THAI and Airbus Organize Second TG Travel Green Innovation Competition
THAI and Airbus Organize Second TG Travel Green Innovation C...
Fri, 10 Jul 2015
Photo News: THAI Gives Donation to Victims in Nepal
Tue, 07 Jul 2015
Photo News: THAI Gives Donation to Victims in Nepal
THAI Welcomes SEA Games 2015 Thai Football Team Champions
THAI Welcomes SEA Games 2015 Thai Football Team Champions
Fri, 19 Jun 2015
THAI is Primary Carrier to Transport Relief Aid to Nepal
Tue, 28 Apr 2015
THAI is Primary Carrier to Transport Relief Aid to Nepal
THAI Charity Night with Disney on Ice : Dare to Dream
THAI Charity Night with Disney on Ice : Dare to Dream
Mar 2015
THAI and Boeing Distibute Donations from Two Goodwill Flight...
Wed, 04 Feb 2015
THAI and Boeing Distibute Donations from Two Goodwill Flights
CSR History
2014
THAI Supports “Stop Drinking and Smoking” Campaign
THAI Supports “Stop Drinking and Smoking” Campaign
Fri, 17 Oct 2014
THAI receives CSR Recognition Awards 2014
Tue, 25 Nov 2014
THAI receives CSR Recognition Awards 2014
THAI receives SET Sustainability Report Awards 2014
THAI receives SET Sustainability Report Awards 2014
Tue, 18 Nov 2014
THAI Signs MOU with Businesses and Travel Agents
Fri, 17 Oct 2014
THAI Signs MOU with Businesses and Travel Agents
HRH Princess Maha Chakri Sirindhorn Presents Certificate and Insignia Pin to THAI
HRH Princess Maha Chakri Sirindhorn Presents Certificate and...
Wed, 15 Oct 2014
THAI Donates Blankets to HRH Princess Maha Chakri Sirindhorn...
Tue, 14 Oct 2014
THAI Donates Blankets to HRH Princess Maha Chakri Sirindhorn Medical Center
THAI and King Power sign MoU for “Fly THAI Save More @ King Power Duty Free
THAI and King Power sign MoU for “Fly THAI Save More @ King ...
Thu, 28 Aug 2014
THAI Arranges Special Flights to Saudi Arabia for Hajj Pilgr...
Thu, 28 Aug 2014
THAI Arranges Special Flights to Saudi Arabia for Hajj Pilgrimage
THAI Invites ROP Members to Donate for “Miles Give Kids A Smile” Project
THAI Invites ROP Members to Donate for “Miles Give Kids A Sm...
Tue, 26 Aug 2014
THAI Provides Special Flights to Support Hajj Pilgrimage
Tue, 19 Aug 2014
THAI Provides Special Flights to Support Hajj Pilgrimage
THAI offers “Luck is in the Air” Campaign – Fly Free to Any THAI Destination
THAI offers “Luck is in the Air” Campaign – Fly Free to Any ...
Mon, 18 Aug 2014
THAI Celebrates Her Majesty the Queen’s Birthday with Specia...
Thu, 07 Aug 2014
THAI Celebrates Her Majesty the Queen’s Birthday with Special Air Fares
THAI’s First 787 Dreamliner Arrives Home
THAI’s First 787 Dreamliner Arrives Home
Fri, 18 Jul 2014
THAI Organizes Special Flights to Support Hajj Pilgrimage
Tue, 01 Jul 2014
THAI Organizes Special Flights to Support Hajj Pilgrimage
THAI Launches Sawasdee E-Inflight Magazine
THAI Launches Sawasdee E-Inflight Magazine
Tue, 11 Mar 2014
THAI Organizes 1st TG Travel Green Innovation Competition
Fri, 07 Mar 2014
THAI Organizes 1st TG Travel Green Innovation Competition

Activities